Privacy Policy

Privacy Policy

Last Updated: March 12, 2026

Imaginary BikeWorks LLC ("Imaginary BikeWorks," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By accessing or using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identifiers

Information that identifies you directly, such as:

  • Name

  • Email address

  • Phone number

  • Shipping or mailing address

Commercial Information

Information related to purchases and transactions, including:

  • Order details

  • Purchase history

  • Customer service communications

Device & Usage Information

Information collected automatically when you visit our website, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Pages viewed and time spent on the site

  • Referring website addresses

  • Device identifiers

Marketing & Communications Data

Information regarding your preferences for receiving communications, including email or SMS marketing.

Social Media Data

If you interact with us through social media platforms, we may collect information available through your privacy settings on those platforms.

Payment Information

Payments are processed by third-party providers. We do not store full payment card numbers or financial account information on our servers.

2. How We Use Your Information

We use personal information for the following purposes:

  • To operate, maintain, and improve our website and services

  • To process transactions and fulfill orders

  • To communicate with you about purchases, service requests, and updates

  • To provide customer support

  • To send marketing communications when you have opted in

  • To monitor and analyze usage trends and website performance

  • To detect, prevent, and address fraud or security issues

  • To comply with legal obligations

3. How We Share Your Information

We do not sell personal information.

We may share personal information with:

Service Providers

Third-party vendors who assist us with business operations such as:

  • Payment processing

  • Website hosting

  • Email and messaging services

  • Analytics providers

  • Shipping and logistics services

These providers may only use personal information as necessary to perform services on our behalf.

Legal Compliance

We may disclose information when required to:

  • comply with legal obligations

  • respond to lawful requests from authorities

  • protect the rights, safety, and property of Imaginary BikeWorks, our customers, or others

Business Transfers

If our business is sold, merged, or reorganized, personal information may be transferred as part of that transaction.

SMS Consent

SMS opt-in data and consent are not shared with third parties or affiliates for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • remember user preferences

  • improve website functionality

  • analyze site traffic

  • support marketing and advertising efforts

You may control cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Analytics Services

We use analytics tools such as Google Analytics to understand how visitors use our website.

These services may collect information including:

  • IP address

  • device information

  • browsing behavior

  • pages visited

Google Analytics may use cookies or similar technologies to collect this information.

You may opt out using the Google Analytics Opt-Out Browser Add-on.

6. Payment Processing

We use trusted third-party payment processors, such as:

  • PayPal

  • Stripe

  • Square

These providers securely process payment transactions and maintain their own privacy policies governing the handling of payment information. Imaginary BikeWorks does not store full payment card details.

7. SMS Messaging Terms

By providing your phone number and opting into SMS communications, you consent to receive text messages from Imaginary BikeWorks.

These messages may include:

  • order notifications

  • service updates

  • appointment reminders

  • billing notifications

  • customer support communications

Message frequency may vary.

Standard message and data rates may apply.

You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

Your consent to receive SMS messages is not a condition of purchase.

8. Data Retention & Security

We retain personal information only as long as reasonably necessary to:

  • fulfill the purposes outlined in this policy

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no online system can guarantee complete security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

  • request access to personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your personal information

  • opt out of marketing communications

  • request information about how your data is used

To exercise these rights, please contact us using the information provided below.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

  • know what personal information we collect and use

  • request deletion of your personal information

  • request correction of inaccurate data

  • opt out of the sale or sharing of personal information

Imaginary BikeWorks does not sell personal information.

To submit a privacy request, please contact us using the information below.

11. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete such information.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

When updates are made, the “Last Updated” date will be revised at the top of this page.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Imaginary BikeWorks LLC

Website: https://www.imaginarybikeworks.com/contact
Email: imaginarybikeworks@gmail.com